Order Support

Fast answers, no ticket queue
Where's my download?

You have three ways to get your files right after purchase.

  1. The order confirmation page, click "Download Item" right there before leaving the page.
  2. An "Order is Ready" email from JG BeatsLab with a direct download link.
  3. An "Order Confirmed" email with a "View Your Order" button that takes you back to your download page. Check spam or promotions if you don't see it.
Many customers place orders using a different email than they normally check, an old PayPal address, a work email, a secondary account. If you can't find your confirmation, check all your email addresses before contacting support.
My download link expired

Download links expire after 24 hours. If yours has expired, click it anyway, Squarespace automatically sends a fresh email with a new link. No need to repurchase.

I didn't get my email

Check spam and promotions first. Some providers, especially Comcast, Yahoo, and older ISPs, may block automated emails. Also check any secondary address you may have used at checkout, orders go to whatever email was entered at purchase.

Still nothing? Email josh@jgbeatslab.com with your order number and I'll resend everything manually.

How do I access the 3-Song Sprint course?

After purchasing, you'll get a welcome email with a LOG IN button, taking you to jgbeatslab.com/the-3-song-sprint. You'll need to verify your account on first login, check your inbox for that email.

Once in, start with Session 1: The Identity Session, and work through in order, each one builds on the last. Worksheets and cheat sheets download inside each session.

To return anytime: jgbeatslab.com/the-3-song-sprint, log in with the account you created at checkout.

Can't access your course? Email josh@jgbeatslab.com with your order confirmation and I'll sort it out.

How do I access the Red Lab Library?

Delivered as a digital download right after purchase, same as the books. Click "Download Now" on the confirmation page, and you'll also get an email with the download link for everything. Check spam, promotions, and any secondary email if it's missing.

Trouble with your download? See "Where's my download?" above, or email josh@jgbeatslab.com with your order number and I'll resend it.

Can I get a refund?

If you're not satisfied, email josh@jgbeatslab.com and I'll make it right. Refunds are handled case by case.

Still stuck? This is founder-run, you're emailing me, not a support desk.

EMAIL JOSH DIRECTLY